RETURN REFUND


14-Day Post-Sales Money Back Guarantee

We offer a 14-day return policy. If you are not satisfied with our product and it is unopened and unused, you can return it for a fullrefund.


Please Note:


For health and hygiene reasons, we cannot accept returns if the product has been opened, worn, or used.


To initiate a return, contact our customer support at support@lovesleek.com for approval and return instructions.

Order Cancellation Policy

1.
Cancellation Window:


You may cancel your order within 24 hours of purchase, provided the order has not yet been processed for shipping


After 24 hours, cancellations are subject to approval based on order status.

2.
Order Processing Time:


1.We typically process and ship orders within 1-2 Werktage.


2.If your cancellation request is submitted before shipment processing begins and within the 24- hour window, we wllissue a fullrefund

  1. Important cancellation instructions:
  2. If the consumercancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled:

Return Shipping Address


Location: Yuelu District, Changsha City, Hunan Province, China

Detailed Address: Fengchao Locker, Building G4, Phase 3, Meixihu No.1

Postal Code: 410205 Contact No.: +(852) 70-3636-84

(Please include the original invoice and ensure the package is securely sealed.)


Please Note: For health and hygiene reasons, we cannot offer refunds or exchangesifthe productshave been opened, worn or used. To request a return, please
contact our customer support team (support@lovesleek.com) to accept the return and get instructions on how to proceed.

Wrong product ordered
Ifyou change your mind or realize that you have ordered an incorect product,please contact our customer service (support@lovesleek.com), we are able to
modify or cancel your order before the product is dispatched from our warehouse.


If your product has already been shipped, we can no longer make changes.

Wrong product received
What if yourincorectorder has already been shipped? or what if there is an error in the product being shipped to you? There are 2 waysto save your money:

Please reject the package upon delivery and mark Return to Sender (RTS).

1.Please reject the package upon delivery and mark Return to Sender (RTS).

2.Please contact us within 48 hours of receiving the package, we wll be happy to guide you through the return process.


Product not received
frone t e s o lrer nt ilrone atp otenlntias sooe ps eontact our customer service (support@lovesleek.com), we willnvestigate the

Damaged or defective product

If xou have received a damaged or detective produst please contac our customerservice aupat oehomlto cleariy detal the problemsyou are
having, we will replace or refund your order at our discretion


fyou have received a damaged or defective product, please contactour customer service (support@lovesleek.com)to dlearly detallthe problems you are


We need you to return the faulty product and all accompanying accessories, with their original packaging


For countries where adult products are banned:


Please note that we willty our best to help the goods pas customs, but we cannot guarantee it. Once the gods are detained, e cannot bear alloses


Any other return request
If you stillneed hel with any other return request, please contact ourcustomerservice (support@lovesleek.com), who willbe happy to answerallyour
questions.


I the return is caused by the consumer, consumer should be responsible for the shiping fee the specitfie fe should be based on the express compary you
choose.