Return Refund
14 day money back guarantee
14 Day Return: We offer a 14 day money back guarantee. If you are not satisfied with our product and it is unopened, you can return it to us and get a refund.
Please Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn or used. To request a return, please contact our customer support team (support@lovesleek.com) to accept the return and get instructions on how to proceed.
Wrong product received
What if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:
- Please reject the package upon delivery and mark Return to Sender (RTS).
- Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.
If your product was not delivered at all or was lost in transit, please reach out to our support team immediately for a full refund or reshipment arrangement.
Damaged or defective product
If you have received a damaged or defective product, please contact our customer service (support@lovesleek.com) to clearly detail the problems and attach clear photos/videos of the damaged goods and packaging. We will replace or refund your order at our discretion.
We require you to return the faulty product and all accompanying accessories, with their original intact packaging for inspection before processing your refund or replacement.
Order Cancellation Rules
Orders can be fully canceled free of charge only before shipment. Once the package has been dispatched from our warehouse, cancellation requests will be treated as standard customer returns, and original shipping fees will not be refunded.
To cancel an unshipped order, send your order number and full name to support@lovesleek.com.
Return Shipping Cost Notice
- Our mistake (wrong item, defective, missing goods): We cover all return shipping fees and reshipping costs.
- Customer voluntary return (dislike, wrong purchase, size mismatch): Buyers are responsible for all return shipping fees; initial checkout shipping fees are non-refundable.
Refund Processing Time
Once we receive and inspect your returned items, refunds will be issued within 5–7 business days. The funds will be returned to your original payment method. Delays caused by banks or payment platforms are beyond our control.
Any returns sent back to our warehouse without prior support approval will be rejected and will not be processed for refunds.
If you have any other questions about our return & refund policy, please email us: support@lovesleek.com
Last Updated: July 11, 2026
