Preguntas frecuentes

Frequently Asked Question

Answers to the most common questions about orders, shipping, returns and payment. Can’t find what you need? Email us at soporte@lovesleek.com.

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How long does it take to process my order?

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays ship on the next working day.

What is your return policy?

We offer a 14-day money back guarantee. If you are not satisfied and the product is unopened and unused, you can return it for a full refund. For health and hygiene reasons, we cannot accept returns of products that have been opened, worn or used. To start a return, contact soporte@lovesleek.com for approval and return instructions.

Is my payment secure?

Yes. Our checkout is fully encrypted to protect your payment data.

Can I cancel my order?

Orders that have not shipped can be cancelled within 24 hours of purchase for a full refund. After 24 hours, a 5% refund fee applies to orders that have not shipped yet. Orders that have already shipped cannot be cancelled. To cancel, correo electrónico soporte@lovesleek.com with your order number.

Garantía de calidad

Control de calidad completo & soporte postventa confiable.

Email Support

Questions about an order? Write to support@lovesleek.com.

Seguimiento de su pedido

Check your order status any time in My Account.

More questions

Envío & Delivery

Delivery time depends on the destination. For example: United States 8–15 working days; United Kingdom, Germany, France and Spain 6–15 working days; Australia, Canada and Italy 12–18 working days. See our Política de envío for all countries. Delivery may take longer during peak seasons and promotional sales.

If the wrong product was shipped, you can reject the package on delivery and mark it Return to Sender (RTS), or contact us within 48 hours of receiving it and we will guide you through the return. If your package was not delivered or was lost in transit, contact soporte@lovesleek.com right away for a full refund or reshipment.

Sign in and open My Account → Orders to see the status of your order.